Where are you based?
We’re happily based in Jl. Rancaekek No.22, Kabupaten Bandung, Jawa Barat, 40394, Indonesia

What Payment Method?
We Accept Bank Transfer, Credit Card, and PayPal.

How does shipping work?
Plaza Tractor partners with global manufacturers and distributors in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as Mexico, Germany, Italy, United States, South Africa, Spain, France, Switzerland, Canada, United Kingdom, Australia, Austria, Poland, Finland, Sweden, Brazil, Netherlands and Japan. Because we ship directly from our partners in these countries, your item take 2-4 days free shipping or 2-3 days flate rate to arrive. Please don’t panic if it doesn’t show up immediately, it’s on its way.

All orders are backed by our no questions-asked 100% Statisfaction Guarantee – if you don’t love your Plaza Outboard items, we’ll send replacements for free (or give you a full refund).

Certainly! Here’s a detailed FAQ section including information on returns and refunds, delivery, and taxes or customs fees:

How can I place an order on your website?

To place an order:
1. Register: Go to the “Register” menu on our website and fill in the registration form.
2. Add Items: Browse our products and click the “Add to Cart” button for items you wish to purchase.
3. View Cart: Click “My Cart” in the top-right corner to review your items.
4. Enter Details: Provide your shipping address, select a shipping method, and choose your payment option. You can also add any special comments.
5. Confirm Order: Click “Confirm Your Order” to complete the purchase.

For any issues or if the purchase doesn’t load, email us at cs@plazatractor.com for assistance.

What is your return and refund policy?

Returns:
– Eligibility: Items must be unused, in their original packaging, and returned within 60 days of receipt.
– Process: Contact us at cs@plazatractor.com to initiate a return. We will provide a return shipping label and an RMA (Return Merchandise Authorization) number, along with instructions for returning your package.
– Non-Returnable Items: Gift cards cannot be returned.
– Proof of Purchase: A receipt or proof of purchase is required to complete a return or exchange.

Refunds:
– Inspection: Once your return is received, we will inspect it and notify you via email within 2-3 days about the status of your refund.
– Processing Time: If approved, your refund will be processed to your original method of payment within 5 business days.

Exchanges:
– Process: If you opt for an exchange, the new items will be shipped within 3 days of receiving your returned package.

Order Cancellations:
– Orders can be canceled at any time before or after shipment. A full refund will be provided for canceled orders.

Manufacturer’s Warranties:
– Some products are covered by manufacturer warranties. Warranty terms vary, so please refer to the product documentation for details. For warranty issues, contact the manufacturer’s authorized service station. Note that shipping and service charges are not covered by warranties.

What are the delivery options and times?

Delivery Options:
– We offer various shipping methods based on your location and order size. During checkout, you can choose your preferred shipping method.

Delivery Times:
– Delivery times depend on the shipping method selected and your location. Orders typically take 1-2 days to process, and shipping times vary. Please refer to the shipping method details at checkout for estimated delivery times.

Tracking:
– Once your order is shipped, you will receive a tracking number within 1-2 days after payment confirmation. Use this tracking number to monitor the progress of your shipment.

Are there any taxes or customs fees?

Taxes:
– Sales tax may apply depending on your location. The applicable tax included calculated and added to your order total during checkout.

Customs Fees:
– For international orders, customs duties and taxes may be imposed by your country’s customs authorities. These fees are the responsibility of the Plaza Tractor and are covered by Plaza Tractor.

Handling Customs Fees:
– We are responsible for any customs delays or additional fees incurred during the import process. Please check with your local customs office for more information on potential duties and taxes applicable to your order.

How do I contact customer support?
– Email: cs@plazatractor.com
– Phone (Indonesia): +62 838-6103-9462
– Office Hours: 9am-5pm (GMT+07:00) Western Indonesia Time (Jakarta)

If you don’t receive a response within 24 hours, please check your spam folder.

Where should I send returns?
Do not send returns to our office address without first obtaining a return label. Contact us at cs@plazatractor.com to receive the return label and instructions.

What should I do if I have a problem with my order?
For any issues with your order or to get updates, email us at cs@plazatractor.com. We are here to assist with any questions or concerns you may have.

How do we contact you with press inquiries?
Send us an email via this form and we’ll get back to you as soon as we can.

Business Information :

Address: Jl. Rancaekek No.22, Kabupaten Bandung, Jawa Barat 40394 – Indonesia
Email: cs@plazatractor.com or plazatractorcom@gmail.com
Phone: +6283861039462